Built for boutique hotels in Southeast Asia

Google's AI Is Already Summarizing Your Hotel's Reviews

Travelers now see AI-generated summaries before they ever reach your website. HoteliaOS helps independent hotels respond to every review, surface recurring guest themes, and shape the story Google tells about your property.

1 in 6
Google searches now show AI summaries, including branded hotel searches.
<30%
Average review response rate for independent hotels in our audits.
Every review
left unanswered teaches Google's AI about your hotel.
Get Your Free Review Audit →See Demo →

See what Google's AI is saying about your hotel. Free, delivered in 24 hours.

Built by a 15-year Southeast Asia hospitality marketer who watched Google quietly change how travelers choose hotels.

HoteliaOS Dashboard
✓ Pool (94%)✕ Air Conditioning (28%)
“Beautiful garden pool, but the AC was loud and struggled to cool...”
✦AI-Generated SummaryWhat travelers see

Guests praise the beautiful pool, but reviews note noisy and inefficient air conditioning issues that remain unaddressed.

The Cost of Staying Silent

Most hotels don't realize how much revenue they lose from unanswered reviews. Here is how HoteliaOS changes the game:

Without HoteliaOS

  • ✕
    Scattered Reviews

    Reviews spread across 4 sites (Google, Booking.com, Agoda, TripAdvisor), making them easy to miss

  • ✕
    Slow Turnaround

    Responses take hours or days to draft and customize manually

  • ✕
    Language Barriers

    Foreign-language reviews are often ignored due to translation delays

  • ✕
    AI Summaries You Can't See

    Google AI Overviews now summarize your reviews for travelers. Unanswered complaints become part of your summary.

RECOMMENDED

With HoteliaOS

  • ✓
    One Unified Dashboard

    All platforms in one place. Never miss an incoming review again

  • ✓
    Minutes, Not Hours

    AI-generated drafts ready instantly, approved and posted in seconds

  • ✓
    AI Handles Any Language

    Replies crafted in guest's native tongue with English translations visible in-app

  • ✓
    Know What AI Is Saying

    See the topics and sentiment feeding AI summaries — and fix issues before they're surfaced.

Guests — and Google's AI — don't just read your reviews. They read how you respond.

See What Guests — and Google — Are Really Saying

HoteliaOS monitors incoming reviews, structures guest opinions, drafts tailored replies in seconds, and automatically extracts operational patterns to prevent future negative reviews. The same topics and sentiment HoteliaOS surfaces are what AI Overviews draw from.

✓ AI-Powered Response Drafts

Draft customized replies across Google, Booking.com, Agoda, and TripAdvisor in your hotel's voice, automatically translating guest reviews in-app.

✓ Sentiment & Topic Extraction

Surfaces recurring operational patterns. Track what guests love and flag negative trends like noise or maintenance issues immediately.

✓ Weekly Performance Insights

Receive an AI-written summary every Monday analyzing your rating shifts, response rates, and critical guest suggestions.

reviews & analytics / dashboard
1. What Guests Say
Sentiment analysis dashboard
2. How It's Trending
Trends over time with sentiment pills
3. Drill Into Feedback
Topic drill-down showing review excerpt

The Multilingual Review Workflow

1Incoming Review in Chinese
Original review in Chinese
→
2AI drafts response (with translation)
AI drafts response in English
→
3Response ready in Chinese to copy
Chinese response ready

More Tools, No Extra Cost

Included with your subscription to supercharge your guest relations.

Pre-Stay Upsells

Trigger upgrades, early check-in, airport transfers and more before guests arrive. Hosted selection page, no integration needed.

Book Direct Campaigns

Bring past guests back with personalized Book Direct offers — by email, WhatsApp, or your direct booking link. Configurable per campaign.

Weekly Analytics

AI-written narrative every Monday: what's working, what's not, and what to fix.

One recovered booking pays for the entire month

Simple, Transparent Pricing

No contracts. Cancel anytime.

Founding Member Rate — limited to first 10 hotels
Pro
$79$49/mo
Locked in for life
For independent properties up to 50 rooms
  • Unlimited AI review responses
  • Pre-stay upsell emails
  • Return guest campaigns
  • Weekly performance insights
Most hotels recover the cost within the first week
14-day free trial with your real data. No card required.
✓ 14-day free trial — no card required✓ Set up in under 5 minutes✓ Works with Google, Booking.com, Agoda & TripAdvisor

Got Questions?

Do I need to manage anything?
Setting up takes seconds. Once you're in, you just paste a review's text and HoteliaOS generates the perfect response for you to approve and post.
Does this work if most guests book through Booking.com?
Yes. HoteliaOS works seamlessly with Booking.com reviews, along with Google, Agoda, TripAdvisor, and other major platforms.
Can I review AI responses before posting?
Absolutely. You review and approve every response. Every response is presented as a draft inside the AI Content Studio for you to review, edit, or regenerate before it is copied or posted.
Will responses sound generic?
No. Responses are tailored to your property, tone, and guest context.
How long does setup take?
Less than 24 hours — fully handled for you.
What platforms are supported?
Google, Booking.com, TripAdvisor, Agoda, and more.
What are Google AI summaries and why do they matter?
Google now shows AI-generated summaries in 1 in 6 searches — including over 10% of branded hotel searches. These summaries are built from your reviews and your responses. If negative reviews sit unanswered, that silence can become part of how AI describes your hotel to travelers.

Your Next Booking Depends on This

The only question is whether you're shaping that narrative.

Get Your Free Review Audit →