Booking.com
41%
response rate
Revenue impact estimate
Based on your average daily rate of ~$85 and current response rates, we estimate you're losing between 4–7 bookings per month to unanswered reviews. At $85/night average, that's $340–$595 in monthly revenue left on the table.
Language gap detected
6 of your last 30 reviews were written in Chinese (Simplified) or Thai. None have received a response. These are your most at-risk reviews — Chinese-speaking guests are highly influential bookers in Chiang Mai.
Unanswered review — Google · 3 weeks ago
★★★★☆
"Great location and the room was lovely, but nobody responded when I asked about late checkout and I felt a bit ignored after check-in. Would consider returning if communication was better."
✦ AI-drafted response — ready to post
Thank you so much for staying with us and for taking the time to leave a review. We're really glad you enjoyed the room and the location — those are things we're genuinely proud of. You're absolutely right that we let you down on communication, and I'm sorry for that. Late checkout requests are something we're always happy to accommodate when availability allows, and you deserved a proper answer. We've made some changes to how we handle guest messages during busy periods. We'd love to have you back and show you what a difference it makes.