For boutique hotels with 10-50 rooms

50 Reviews. 10 Minutes. Every One On-Brand.

Your guests write in German, Japanese, Portuguese. Your staff is juggling check-ins. Reviews pile up or get a rushed "Thank you for staying!" HoteliaOS generates professional, thoughtful responses in the guest's own language — with English translations so you always know what you're posting.

Start FreeSee It In Action →

"Response time dropped from 2 hours to 10 minutes. Rating went from 4.2 to 4.6."— Verified Boutique Hotel Manager

The Problem

The Real Cost of Unanswered Reviews

Every unanswered review is a missed opportunity to win back a guest, improve your reputation, and drive direct bookings.

4.2 hrs

spent weekly on reviews

67%

travelers read reviews

15-25%

paid to OTAs per booking

53%

expect a reply quickly

THE SOLUTION

Reviews That Reply Themselves

Paste any review — Chinese, German, Thai, doesn't matter. Get a professional, on-brand response in the guest's own language, with an English translation so you know exactly what you're posting.

  • Detects language automatically
  • Replies in guest's native language
  • English translation for your review
Try Review Inbox
Review inbox - Before & After
Multi-language review response: Chinese example with English translation
Post-stay review request email
Email template editor

Guest Emails That Work While You Sleep

Three emails. Three moments that matter. Set your templates once — every guest gets the right message at the right time.

  • Pre-Stay — Build excitement with upsells
  • Review Request — Ask at the right moment
  • Return Guest — Direct booking offers
See Email Templates

Analytics That Show What Actually Matters

See what guests love, what frustrates them, and how sentiment trends over time. Every review analyzed for topics and mood — no spreadsheets, no guessing.

  • Topic extraction from reviews
  • Sentiment trends over time
  • Platform comparison
View Analytics
Analytics main dashboard
Topic mentions analytics
Sentiment trends table
HOW IT WORKS

From Signup to First Response: 5 Minutes

Setup takes 5 minutes. Results start immediately.

01. Connect

Add your hotel details and brand voice (2 minutes). We'll learn how you like to speak to your guests.

02. Paste

Drop in a review from any platform, any language. No API keys or technical setup required to start.

03. Reply

AI drafts in the guest's language, you approve, done. Professional, on-brand responses in seconds.

Ready to start? It's free
"We used to spend 2 hours every morning responding to reviews. Now it takes 10 minutes, and the responses are better than what we were writing ourselves. The analytics showed us our breakfast service needed attention - we fixed it, and our ratings improved within a month."
General Manager
Verified Boutique Hotel
100%
Response Rate
4.2 → 4.6
Rating Improvement
2h → 10m
Daily Time Saved
PRICING

Start Free. Upgrade When You're Ready.

No credit card required. No long-term contracts.

Free

Perfect for trying it out

$0/mo
Start Free
  • 1 Hotel Profile
  • 10 AI Responses/mo
  • 20 Guest Emails/mo
  • Basic Analytics
Most Popular

Pro

For hotels serious about growth

$29/mo
Start Pro Trial
  • 1 Hotel Profile
  • Unlimited AI Responses
  • Unlimited Guest Emails
  • Full Analytics & Insights
  • Topic Sentiment Trends
  • Priority Support

Enterprise

For hotel groups & chains

$99/mo
Contact Sales
  • Up to 5 Hotels
  • Everything in Pro
  • API Access
  • Dedicated Account Manager

All plans include automated syncing with Google & TripAdvisor.

FAQ

Got Questions?

Here are the answers to what hoteliers ask most.

Our AI is trained specifically for hospitality responses. It reads the full review, identifies the key points (both positive and negative), and crafts a professional reply that acknowledges the guest's feedback. You can customize the tone in your Hotel Settings to match your brand voice.
HoteliaOS supports virtually any language. The AI automatically detects the review language and responds in the same language — whether it's Chinese, German, Japanese, Thai, Arabic, Portuguese, or any other language your guests write in. You'll always see an English translation so you know exactly what's being posted.
No! That's the beauty of HoteliaOS. If all you have is an email address and WhatsApp, you can use our Guest Email tool to start building direct relationships. Collect emails at check-in, send review requests, and promote return visits - no website required.
Simply ask at check-in or check-out: 'May I have your email to send you a thank-you note?' Most guests are happy to provide it. Then use our pre-made templates to request reviews or send promotions.
Yes! Once you add your Google and TripAdvisor URLs in Hotel Settings, new reviews sync automatically. You can also add reviews manually if needed - great for catching up on older reviews.
Yes! Our Free plan gives you 10 AI responses and 20 guest emails per month - no credit card required. Try it, see the value, then upgrade when you're ready.

Your Reviews Are Waiting

The average boutique hotel has 47 reviews that never got a proper response. Start clearing the backlog today.

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